Help Center / Account
Download your records or close your account
Applies to: All plans · Last updated October 9, 2026
Take everything with you in one ZIP, any time.
Download your records
- Go to Profile → Password & security.
- Under Download my records, select Download my records.
- Keep the tab open. Large file collections take a few minutes.
You get one ZIP with:
- an Excel workbook of your credentials, renewal cycles, activities, claims and files
- the same tables as CSV files
- every stored file, in folders
Owners and admins can also download everyone in their organization.
Close your account
- Download your records first.
- If you pay for a plan, cancel it in Profile → Plan and billing.
- Under Close your account, select Request account deletion. It opens an email to [email protected]. Send it from your sign-in address so we can confirm it is you. If you own an organization with other members, say whether the team keeps its records. We will make another member the owner instead of deleting them.
We delete your records and files within 30 days, except billing and tax records we must keep.
Change your sign-in email
Go to Profile → Password & security → Change sign-in email. A confirmation link goes to both the old and the new address, and the change applies once it is confirmed.
Good to know
- Deleted something by mistake rather than wanting to leave? Restore it from Recently deleted for 30 days.
Still stuck? Email [email protected] and tell us what you were trying to do.
Track it all in one place
MyCertRenewal lets you log an activity once and see the credit it earns at each certification it applies to. Start free with up to 2 certifications.
Certification renewal and CPE/CEU tracking for IT and security professionals who hold more than one certification. MyCertRenewal is a ConsultraCloud product.
MyCertRenewal is a ConsultraCloud product.
App screens show sample data. All trademarks belong to their respective owners. MyCertRenewal is not affiliated with or endorsed by ISC2, CompTIA, EC-Council, ISACA, Cisco, Credly, Amazon Web Services or Microsoft.
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