Terms of Service

Effective October 13, 2026

These Terms of Service ("Terms") are an agreement between you and ConsultraCloud ("we", "us"). They cover the MyCertRenewal app at app.mycertrenewal.com, the website at mycertrenewal.com, and any paid plan you buy (together, the "Service").

By creating an account, checking the box at sign-up, or using the Service, you agree to these Terms and to our Privacy Policy. If you're agreeing on behalf of an organization, you confirm you have authority to bind it, and "you" includes that organization.

1. Accounts

MyCertRenewal is offered to people and organizations in the United States and Canada. You must be at least 18 (or the age of majority where you live) to create an account.

Give accurate information and keep it up to date. Keep your sign-in details secure, use two-factor sign-in where you can, and tell us right away at [email protected] if you think your account has been used without permission. You're responsible for activity under your account.

Team accounts: the person who creates an organization is its owner. Owners and admins can invite and remove members, assign roles, manage billing and see the records held in the organization. Members agree that the organization's owners and admins can see the records they add there and, depending on the organization's settings, other members may also see them. On Team and Compliance plans, a member or admin can move their own records out of the organization's account into their own account and share them with the organization instead. The organization's owners and admins are told, and no approval is needed.

Sharing your own records: you can also keep your own account and share your records with an organization. If you do, you allow its owners and admins to see them and, unless you turn it off, to add and change them, until you or the organization stop sharing. When sharing stops, the organization keeps a dated summary of your certification status for 3 years, as described in the Privacy Policy. An organization may ask people to share their records only to manage certifications and training, and it is responsible for how its owners and admins use what is shared.

2. Plans and limits

We offer Free, Pro, Team and Compliance plans. What each plan includes, and its limits on people, certifications and evidence storage, are described on our Pricing page and in the app. For example, Free covers one person and up to 2 certifications, with 250 MB of evidence storage; Team includes 10 people and Compliance includes 15, with more people available for an added fee.

Compliance features are being built with pilot customers, and their scope is agreed with each Compliance customer. Evidence storage limits for each plan are shown on the Pricing page.

We may change plan features or limits. If a change reduces what your paid plan includes, we'll tell you in the app or by email, and the change applies from your first renewal at least 30 days after we tell you. We'll give notice in the app before reducing Free plan limits.

Each person who shares records with a Team or Compliance organization, or has a request from it waiting, uses one of its seats. While they share, and for 90 days after sharing stops, their own account has Pro features at no charge to them. After that it returns to Free unless they choose a paid plan. If the organization leaves the Team or Compliance plan, it can no longer see shared records and the free Pro features end right away. A paid plan the person already has does not change.

3. Billing and automatic renewal

Prices are in US dollars, plus any applicable sales tax, GST or HST, which is calculated and shown at checkout. Payments are processed by Stripe; we don't see or store your full card number.

Paid plans renew automatically. Monthly plans renew each month and annual plans renew each year, and we charge the payment method on file at the start of each period at your plan's current price, subject to the price-change notice below and any locked founding member price, until you cancel.

You can cancel anytime from Profile, Plan and billing in the app. Cancellation takes effect at the end of the period you've already paid for; you keep your plan until then, and you won't be charged again.

Upgrades take effect right away, and you pay the prorated difference for the rest of the current period. Downgrades and switches to monthly billing take effect at the end of the current paid period. On Team and Compliance plans, adding people takes effect right away and is billed for the rest of the current period; removing people takes effect at your next renewal.

If a payment fails, we'll let you know and may retry it. If it still isn't paid, your paid plan may end. Nothing you saved is deleted when a paid plan ends; Free plan limits then apply to new entries.

If we change the price of your plan, we'll tell you in the app or by email, and the new price applies from your first renewal at least 30 days after we tell you.

4. Refunds

Payments are non-refundable, including for partial periods and unused time, except where the law requires otherwise. We may issue a refund or credit at our discretion; if you think you were charged in error, contact [email protected].

5. Founding member price

The founding member price is Pro for $49 a year instead of $79. It's available on Pro annual until 250 people have subscribed or until 11:59 p.m. Eastern on March 31, 2027, whichever comes first. We won't raise the founding price while it stays locked; applicable tax still applies.

The price stays locked only while that Pro annual subscription stays active. It ends, and can't be restored, if the subscription is cancelled and the paid period ends, if it lapses for non-payment, or if you switch to a different plan or billing period. It can't be transferred to another account.

6. Promo codes

Promo codes and other offers are issued at our discretion, may have their own conditions and expiry dates, have no cash value, and can't be combined unless we say so.

7. Your data

Except for content in an organization's account (see below), you own the records, activities and files you add to MyCertRenewal ("your content"). You give us permission to store, process and display your content to provide, secure and improve the Service, and as described in the Privacy Policy. We handle personal information as described in our Privacy Policy.

Content added to an organization's account belongs to that organization, and its owners and admins control it, including after a member leaves. On Team and Compliance plans, a member or admin can move their own records to their own account, as described in section 1; after the move, those records are theirs and are shared with the organization as described in the next paragraph. The organization can then open the person's evidence files only if the person allows it, and the person can change what they share, or stop sharing, at any time.

Records you share with an organization from your own account stay yours. After sharing stops, the organization has no right to them, except the dated summary of your certification status described in the Privacy Policy, which it keeps for 3 years.

You can download your evidence files and reports from the app at any time. To close your account, email [email protected]. Cancelling a paid plan doesn't close your account. If you close your account, we delete your records and files within 30 days, as described in the Privacy Policy. Records you added to an organization's account stay with that organization. We keep what we must for legal, tax or billing reasons, and deleted data can remain in backups for a limited period before it is overwritten. If we close an account under section 9, the same applies, and where it's reasonable we'll give you a chance to download your files first.

You're responsible for your content, including having the right to upload it. Upload only what you need.

8. Not a guarantee

MyCertRenewal suggests where an activity may count and how much credit it may earn, based on each certifying body's published rules. Certifying bodies decide what they accept, and their rules can change. We don't guarantee that any credit will be approved, that a certification will be renewed, or the outcome of any audit. Check each certifying body's current rules before you submit. MyCertRenewal doesn't determine whether you or your organization meet DoD 8140, CMMC or contract requirements, and we don't guarantee the outcome of any audit or assessment.

AI-suggested activity details are suggestions only. You're responsible for checking them before you save, and for what you submit to a certifying body.

MyCertRenewal is independent and is not affiliated with or endorsed by ISC2, CompTIA, ISACA, EC-Council, Cisco, the Cyber AB, the Department of Defense or any other certifying body. You submit credit to certifying bodies yourself, on their websites. Certification names and trademarks belong to their owners and are used only to identify them.

Except as stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

9. Acceptable use

Don't misuse the Service. For example, don't: break the law or anyone's rights; upload malware or content you don't have the right to share; try to get into accounts or data that aren't yours; probe, scan or test the Service's security without our written permission; overload or disrupt the Service; scrape it or resell it; or use it to create false records or claims.

We may suspend or close an account that breaks these Terms or puts the Service or other users at risk. Where it's reasonable, we'll tell you first and give you a chance to fix the problem.

10. Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special or consequential damages, or for lost profits, data or opportunities, including a credit that isn't accepted or a certification that lapses.

To the extent the law allows, our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the 12 months before the claim arose (or $0 if you use only the Free plan).

11. Website

The content on mycertrenewal.com, including guides about certifying bodies' rules, is general information, not professional advice. We link to each body's official source; that source governs.

12. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Maryland, and you and we agree to those courts' jurisdiction, except where the law where you live gives you a right to bring a claim elsewhere.

13. Changes to these Terms

We may update these Terms. If we make a material change, we'll update the effective date and tell you in the app or by email at least 30 days before it takes effect. If you keep using the Service after that, the updated Terms apply. If you don't agree, you can cancel before the change takes effect.

14. Other terms

We own the Service, including its software and design; these Terms don't give you any rights in it except to use it as described here. If you send us feedback, we may use it without obligation to you.

Some features rely on third-party services, such as Stripe for payments and Credly for badge imports; their own terms apply to your use of them.

We may send notices to the email address on your account or show them in the app. If any part of these Terms can't be enforced, the rest still applies. These Terms, together with the Privacy Policy, are the whole agreement between you and us about the Service. We aren't responsible for delays or failures caused by events outside our reasonable control.

15. Contact us

ConsultraCloud · 3825 Leonardtown Road, Suite 5, Waldorf, MD 20601 · [email protected]